Refund Policy
We stand behind the quality of our premium rice products. This policy outlines our commitment to customer satisfaction and the process for returns and refunds.
Return Eligibility
Eligible Returns
✅ Returnable Items
- Unopened rice packages in original packaging
- Products damaged during shipping
- Wrong items delivered due to our error
- Defective or contaminated products
- Products not matching the description
❌ Non-Returnable Items
- Opened or used rice products (food safety)
- Products damaged by customer mishandling
- Items purchased on clearance or special offer
- Products past 30-day return window
- Customized or personalized products
Return Conditions
- Time Limit: Returns must be initiated within 30 days of delivery
- Original Packaging: Items must be in original, unopened packaging
- Proof of Purchase: Valid order number or receipt required
- Product Condition: Items must be unused and in resalable condition
- Return Authorization: Pre-approval required before sending items back
Return Process
Detailed Steps
Initiate Return Request
Contact our customer service team via email or phone with your order number, reason for return, and photos if applicable (for damaged items).
Return Authorization
Once approved, you'll receive a Return Authorization (RA) number and return shipping instructions. Do not ship without an RA number.
Package & Ship
Securely package the items in original packaging, include the RA number, and ship to the provided return address. Keep tracking information.
Inspection & Refund
We'll inspect the returned items within 3-5 business days and process your refund if everything meets our return conditions.
Refund Methods & Timelines
Refund Options
Original Payment Method
Refund to the original payment method used for purchase
Bank Transfer
Direct transfer to your bank account (for large orders)
Store Credit
Account credit for future purchases (optional)
Processing Timeline
Return Shipping Policy
🆓 Free Return Shipping
- Defective or damaged products
- Wrong items sent due to our error
- Products not matching description
- Quality issues with rice
💰 Customer Pays Shipping
- Change of mind returns
- Ordered wrong quantity/variety
- No longer needed
- Personal preference changes
Exchange Policy
We offer exchanges for different rice varieties or quantities of equal or lesser value. Exchanges follow the same timeline as returns but may be faster since no refund processing is required.
Exchange Benefits
- Faster processing than refunds
- Try different rice varieties
- Adjust order quantities
- No refund processing delays
Exchange Process
- Follow same return authorization process
- Specify desired exchange item
- Pay any price difference if applicable
- Receive new shipment after inspection
Special Circumstances
Business Partnership Returns
Important for Business Partners: Special rules apply for business inventory returns.
- Wholesale purchases may have different return terms
- Commission adjustments may apply to returned inventory
- Bulk order returns require additional approval
- Seasonal promotion items may have restricted return periods
Holiday Season Policy
Extended Holiday Returns: Special provisions during festival seasons.
- Extended 45-day return window during Diwali season
- Gift purchases have extended return periods
- Festival bulk orders eligible for partial returns
- Special handling for wedding and celebration orders
Contact for Returns
Our customer service team is here to help with all return and refund requests. Please have your order number ready when contacting us.
Customer Service
Return Address
[Return Processing Facility Address]
[City, State, PIN Code]
India
Important Notes
- • This policy applies to purchases made directly from Padmaaja Rasooi
- • Third-party retailer purchases may have different return policies
- • We reserve the right to refuse returns that don't meet our conditions
- • Fraudulent return attempts will result in account suspension
- • This policy is subject to change with 30 days notice
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